Privacy Policy

Last updated: 2026

MyMatch ("we", "us") is a verified relationship introduction platform for singles in Cameroon. This policy explains what we collect, how we use it, and the strong limits we place on who can ever see your information. Protecting your privacy is central to how the service is built.

Information we collect

Account details: your email address (and Google account if you sign in with Google).
Public profile: the name you choose to show, age, gender, town, height, occupation, bio, relationship goal, values, your answers to profile prompts, and up to three profile photos.
Verification data (private): your legal name, date of birth, a photo of your government ID, and a verification selfie.
Contact details (private): your phone / WhatsApp number.
Payment data: MyMatch is currently free and we do not collect payments. Where a payment has been made, we hold the Mobile Money number used and the amount, provider, purpose, and status of that payment. We never store your Mobile Money PIN.
Messages and chat photos: the messages and images you send inside a conversation. These are kept so that both people can read the thread.
Activity: who you like or pass on, the conversations and connections you take part in, and any reports you file or receive.
Hidden contacts: if you choose to hide yourself from people you know, we store a fingerprint of each number, plus its last three digits and any label you add. We never store the number itself, and no other member can see your list.
Presence: when you were last active, and whether you have chosen to show your online status.
Push notifications: if you turn them on, the notification address your browser or the MyMatch app gives us for that one device. You can turn this off per device at any time.

How we use your information

To verify you are a real adult and keep the community genuine.
To show your public profile to other verified members.
To deliver your messages and photos inside the app.
To process and keep a record of any payment you have made.
To hide you from the people you have chosen to hide from, in both directions.
To send the notifications you have asked for.
To review reports and enforce our rules.

Who can see what

This is the heart of the service. Other members can only ever see your public profile. The following are never shown to other members:

Your legal name and date of birth.
Your ID document and verification selfie.
Your phone / WhatsApp number, unless you choose to share it, and then only with that one person.
Who you have liked, and who you have passed on.
The people you have chosen to hide yourself from.
Your messages, which are visible only to you and the person you are talking to, with the one moderation exception described below.

These limits are enforced in our database, not just in the interface.

When our team can read a conversation

We think you deserve a precise answer rather than a comforting one. Our team cannot browse members' conversations, and there is no screen anywhere that lets us do so. A conversation becomes readable to a reviewer in exactly one situation: when somebody in it reports it. Even then, a reviewer sees only that one reported thread, nothing wider, and every such view is written to an audit log.

Photos sent in chat are not screened automatically. If a conversation is reported, the reviewer sees its photos as well as its messages, and can remove a photo.

How we store and protect it

Your data is stored with our infrastructure providers (Supabase for the database and authentication; Cloudinary for profile and chat photos, which are delivered only to members allowed to see them). Your ID and selfie are held in private storage that other members cannot access; only you and our review team can view them, and every admin view is logged. Payments are processed through a licensed Mobile Money aggregator (Campay), which handles your Mobile Money transaction.

Data retention

We keep your information while your account is active. You may request deletion of your account and data. We may retain limited records where required for legal, security, or fraud-prevention reasons.

Your rights

You can access and correct your profile at any time, and you can request deletion of your account. To make a request, contact mymatchbuea@gmail.com.

Children

MyMatch is strictly for adults aged 21 and over. Verification exists in part to enforce this.

Changes

We may update this policy from time to time. Material changes will be communicated through the service.

Contact

Questions about your privacy? Email mymatchbuea@gmail.com.

Information we collect

Account details: your email address (and Google account if you sign in with Google).

Public profile: the name you choose to show, age, gender, town, height, occupation, bio, relationship goal, values, your answers to profile prompts, and up to three profile photos.

Verification data (private): your legal name, date of birth, a photo of your government ID, and a verification selfie.

Contact details (private): your phone / WhatsApp number.

Payment data: MyMatch is currently free and we do not collect payments. Where a payment has been made, we hold the Mobile Money number used and the amount, provider, purpose, and status of that payment. We never store your Mobile Money PIN.

Messages and chat photos: the messages and images you send inside a conversation. These are kept so that both people can read the thread.

Activity: who you like or pass on, the conversations and connections you take part in, and any reports you file or receive.

Hidden contacts: if you choose to hide yourself from people you know, we store a fingerprint of each number, plus its last three digits and any label you add. We never store the number itself, and no other member can see your list.

Presence: when you were last active, and whether you have chosen to show your online status.

Push notifications: if you turn them on, the notification address your browser or the MyMatch app gives us for that one device. You can turn this off per device at any time.

How we use your information

To verify you are a real adult and keep the community genuine.

To show your public profile to other verified members.

To deliver your messages and photos inside the app.

To process and keep a record of any payment you have made.

To hide you from the people you have chosen to hide from, in both directions.

To send the notifications you have asked for.

To review reports and enforce our rules.

Who can see what

This is the heart of the service. Other members can only ever see your public profile. The following are never shown to other members:

Your legal name and date of birth.

Your ID document and verification selfie.

Your phone / WhatsApp number, unless you choose to share it, and then only with that one person.

Who you have liked, and who you have passed on.

The people you have chosen to hide yourself from.

Your messages, which are visible only to you and the person you are talking to, with the one moderation exception described below.

These limits are enforced in our database, not just in the interface.

When our team can read a conversation

Photos sent in chat are not screened automatically. If a conversation is reported, the reviewer sees its photos as well as its messages, and can remove a photo.

How we store and protect it